FAQ's

Here you will find the answers to some of the most frequently asked questions.

If you cannot find your answer here or if you would like a more detailed response please do not hesitate to contact us.

Payfast is an independent, safe and secure payment processing service for South Africans. Payfast processes credit cards from anywhere in the world, Instant EFT (bank transfers with SA’s four biggest banks that get instantly verified) and more.

Canwill Scales & Labels has no access to your debit/credit cards or banking information so totally secure for our valued customers.

Barcodes are issued and controlled by GS1 South Africa and they can be contacted on 0861 265 677. There are also some good suppliers online but ensure they supply GS1 compliant barcodes.

View our videos in our:

Help Video website section (on the bottom of the page) or on our YouTube channel.

Yes. We account for this all in our cost effective pricing.

Expect 2-3 working days.

No. We specialise in short run labelling and regularly print any quantity required by our valued clients. We meet your needs!

We normally allow 2 days to produce proofs. Our team of designers work hard to produce creative artwork, so it may take up to 4 days.

Once labels have been cut-contoured, the excess material between each sticker needs to be removed so you are supplied only with the finished labels on the backing sheet - this process is known as "weeding or weeding the labels" and removal of the  surplus (matrix) material.

Although the terms die cut and kiss cut labels are sometimes used interchangeably, all wide format digitally printed labels are cut-contoured on the backing sheet for easy peeling. Kiss cutting means the label is shaped (or cut contoured) to the depth of the backing sheet so the label can easily be peeled off.

 

This stands for Cyan, Magenta, Yellow and Black – the four colours used to achieve Colour Process Printing. This is also known as “Full Colour Printing”, and is a widely used printing technique.

By using combinations of these colours in various tints, it is possible to produce virtually every colour imaginable! 

Bleed is the image area just outside your finished page size. It is needed to ensure your job looks its best. Images, background colours and other fills which are intended to print to the trimmed edge of the design should be extended 2-3mm beyond the edge to give a “bleed”.

Without this you may end up with a variable white border. 

Supplying a print ready PDF not only eliminates all of the extra files you would have traditionally sent to a printing company, it will also speed your file through our pre-press department as we won’t need to load everything into our system.

By supplying a print ready PDF you create a simple workflow between you and us, enabling a hassle free transition from design through to print and delivery.

A Print ready PDF must meet certain criteria for your file to print without problems. Please review our artwork guide for your information. 

Lizards Custom Labels has been providing high quality print over numerous years. Our investment in the latest technology from the top manufacturers always guarantees we can provide excellent results in the marketplace. 

The production manager is always on hand to ensure quality and service is never compromised and our print equipment is up to date and fully serviced – we also have one of the best label printing machines available.

From a simple label to a complex colour bespoke design and print, we will impress you with our tailored skills.

We guarantee you will receive the highest level of customer care and quality print service, whatever your print requirements. Lizards Custom Labels strives to deliver.

As a company we strive to ensure that all our activities are environmentally friendly.

We are an HP Eco Solutions – Trained Printing Company. ‘’Eco Solutions training is focused on reducing the environmental impact of their graphic printing with HP technologies, and on how they might improve the environmental performance of their printing operation overall’’.

Canwill Scales & Labels strives to recycle and use recycled products wherever possible. We are proud of our track record and in the future we will continue to implement policies that have a positive impact on the environment.

Please review our Environmental Responsibility information page Click here 

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